Courteous staff and attention to details. The problem with my car was hard to isolate but they finally found and fixed the problem

The best dealership in the country! Always the best service.

Michael Freeman and all the guys in service are the best. They take good care of you and they are honest.

Matt made our experience very easy and took care of us 100%.

Easy process and everyone very plesent and helpful

We worked with Chuck, Michael and Richard and they made everything from beginning to end extremely pleasant and easy. I highly recommend them.

Always take care of me and My Car.

UPDATE: Had an amazing secondary experience at Porsche Birmingham getting my car key reprogrammed. The service team went above and beyond on getting this issue rectified quickly and professionally. Over the top service, amazing staff and selection of drinks/food stuffs. I even joined Porsche Club of America from waiting room. In and out, and a free car wash on top of it. Thank you Joel, Rodney, and the gents at Porsche Birmingham for getting this issue squared away

My experience is always wonderful at the Porsche Birmingham's service department.

I recently had the pleasure of purchasing a new vehicle at Porsche Birmingham, and I cannot express how impressed I am with the entire experience. From start to finish, the process was incredibly simple and streamlined, thanks in large part to the exceptional service provided by Ernest and Richard at the dealership. One of the standout aspects of my experience was the transparent and straightforward approach to the purchasing process. There were no hidden fees or surprises, and I truly appreciated their honesty and integrity throughout. They made me feel like a valued customer, and their dedication to ensuring my satisfaction was evident at every step. The dealership itself was a testament to Porsche's commitment to excellence. I can wholeheartedly say that I will be returning to this dealership for any future automotive needs. Porsche Birmingham is undoubtedly top-notch across the board, and I highly recommend them to anyone seeking a premium car-buying experience.

Excellent service by Joel and the service technicians. I would like to say Joel went above and beyond what most service writers do but I am quite sure he treats all of his customers exceptionally. I highly recommend this service department. I wouldn’t take my Porsche anywhere else!

Always the best! Changed a burned out headlight and on a Saturday with no appointment! How great is that? Well, let me tell you…they are always accommodating, helpful, courteous ans most importantly, just simply the best!!! Thank you, Preston Goldfarb

My purchase of the new 911 Carrera T was efficient and easy.

Service department is great and on time

Excellent customer service ! This is the only Porsche service center I will use.

Very professional, helpful, and timely.

I have been pleased with the entire staff since first walking in the door.

This dealership has been easy to deal with for many years. The sales person, Lee, and the business manager, Richard, we’re both extremely professional, and highly responsive as well.

Fantastic service...had my loaner car waiting and they are always courteous and helpful.

Had a nail in rear passenger side tire. Porsche Birmingham was quickly able to find another tire since the tire could not be repaired due to the nail being close to the sidewall.

I had a great experience with the service department at Porsche Birmingham. My wife and I were met by Joel and I explained that I changed my oil the day before and after stopping for my appointment in Birmingham I noticed a large oil spot below my motor. Joel had it taken back into the shop where Zach did a complete inspection. He could not find the cause of the leak but he did notice that one of the front drop links was missing a nut, but both needed to be replaced. Joel gave me a quote ti replace the drop links that was quite reasonable, but I decided to do the work myself I’ve had my car in the service department before and I’ve always had excellent service. I’m also a member of the Alabama PCA and really appreciate the support we get from this dealership.

Service was prompt. Communication was excellent, superior to what I have experienced with other dealerships.

Always a pleasant experience. Frankie is the best!

Everyone I worked with was great. I was an out of state buyer and they were prompt, clear, thorough and detailed in their responses and communication. Shipping was a breeze and effortless. A+ all around.

Everyone there was helpful. A great experience.

My visit to Porsche BHM was excellent. The service managers were very helpful and accommodated my needs. They made good suggestions and check if my recalls Were due. I would recommend this dealership to other Porsche owners.

Always on top of everything.

Very pleasant and complete

Excellent service experience.

Work completed sooner than promised. Great job. Thank you very much Frankie

Received wonderful service! Very professional and efficient. My Service person made the entire drop off and pick up process painless he also ensured that all of my car issues were addressed.

A great buying experience. We really appreciated the professionalism and attention to detail through the process.

Porsche of Birmingham is outstanding. Frankie, my service advisor, has always been pleasant to speak with, exudes professionalism, and goes above and beyond to make sure my Porsche experience is superb. Most recently, Porsche had my car for over a week and they provided me a beautiful loaner. I failed to get my garage opener from the loaner and didn't realize it until nearly home( I live 2 hours away). I phoned Frankie and asked if he could retrieve it and mail it. HE overnighted via FEDEX! This is one example of their superb customer service. When we purchased our Macan is 2021, the sales team pulled my car into the showroom(it was the only car in there), stayed until almost 10 pm to finalize all the details, that way we wouldn't have to make another drive out the next day. From the very beginning, the team members at Porsche Birmingham have been outstanding. Their practices may be common to every one who walks thru their doors. I imagine that they are, but the little things add up and are not the "norm" in today's world. IT MAKES A DIFFERNCE. For anyone looking to purchase a new vehicle I highly recommend Porsche of Birmingham. From the receptionist, to the sales advisors, to the service advisors, to the service technicians .....their commitment to you as a member of the Porsche family is undeniably the best!

It is extremely rare to find a dealership as responsive, trustworthy, and easy to work with as Porsche Birmingham. Thank you Michael for all your help!

Great but not so quick service

Very accurate and friendly

Excellent costumer service. Frankie was very helpful and attentive to all my questions.

Can not begin to express the high quality of service I received. From ordering a part, to setting up service, to the constant communication and even to the shuttle service. Every part of the experience felt like a very high bar of excellence was set. I will not be taking my Cayenne anywhere else! Thank you for exceeding every expectation I had 10x!!

Could not have been better!!!

Always professional, courteous, and on time service! Thanks guys, you are awesome.

I called to make an appt. and Service Mgr. Joel worked it in the same day! I also needed tire change outs and a rear wiper blade cover - and Joel worked those in too! It took a good part of the day to get all of that done - plus the inspection - and so my wife and I had some good quality time - talking and reading in your waiting room - it was some nice down time! Joel checked in on us and gave us updates and it was nice to get to know him and hear his story. He also took time to show us around and explain how custom ordering worked in the show room. Oh - and thanks for the software upgrade on the Cayenne! We didn’t know about it! Great Job!

Porsche Birmingham has great people who make purchasing a vehicle a pleasant experience.

The Client Advisor was very attentive, funny, helpful and professional.

Porsche Macan serviced by Tom William's Porsche in Irondale, AL. The service representative that assisted me was a young man named Frankie. I scheduled service on the vehicle due to being certain the brake pads needed to be replaced. Ironically, the day prior to the scheduled service appointment the brake pad sensor light illuminated within the "cockpit" or dash...validating the appointment and service to be performed. I delivered the vehicle around 830am on a Saturday to TW Porsche service department and picked it up the same day. Soon as I entered the service area and had parked I was greeted by Tom Williams Porsche Customer Service Liaison (not sure what his official title is), Frankie. He greeted me moments after I exited the vehicle and after introducing himself and verifying who I was he immediately verified the reason for the appointment and asked if there were any other issues, questions, needs other than what was confirmed by both parties. Frankie was efficient and seemingly proficient at his task...he conducted & projected himself in a professional manner as well as being courteous and focused on me as a client. I was notified the vehicle was ready to pick up and arrived to find the vehicle ready as stated. I was pleasantly surprised to notice Frankie had made certain the outside of the vehicle was cleaned, washed, show-room level clean. Before departing, there was an issue that Frankie could have easily dismissed at the end of a long day and due to me, a client being somewhat a hostage at that point there was a discrepancy in the total cost for the services. If the difference was not as significant as it was I would have paid and accepted the circumstances. However, due to the total amount being much higher than I had consented to I objected vehemently and I was not courteous or respectful in the manner I was voicing my displeasure to Frankie. Although the circumstances was not of his making or due to his actions he was the one tasked with absorbing my frustration. He took it upon himself to deescalate the situation, handled himself like a seasoned pro without compromising his employer in any way....a fine line that must be navigated in such situations...In the end, although frustrated with the FINAL OUTCOME I was extremely impressed with Frankie and how he was able to handle a difficult situation. If this review was for Tom Williams I would have only given 2 Stars. However, Frankie, single handedly elevated his game and if this review was exclusively about him I would have given FRANKIE 5 STARS...Unfortunately, since both are being represented here is why my rating is a 4 star and not 5-star or a 2 star. Frankie was an asset that I've ever experienced at any of the Tom Williams brands or that of any other auto-dealer. Tom Williams is fortunate to have Frankie representing them.

Super friendly staff. Service completed in a timely manner.

Great experience. Everyone was attentive and willing to help !

Frankie was extremely helpful and very polite. It was my 1st service of my 1st Porsche and I am pleased.

Outstanding!

Excellent customer service. Frankie is such a wonderful person to work with. Highly recommend.

Work was complete way ahead of time.

Perfect service. I was well informed and the process was smooth.

Excellent service experience, Joel was very informative about helpful in meeting my needs.

Frankie was great to work with in the service dept. Got me checked in efficiently, informed me along the way and finished head of promised time. A breeze to pick up vehicle and be on my way.

Always AWSOME!

Great people and I do mean great. From the bottom to the top, everyone is focused on making your dreams come true. The service prices are fair including tires. I won’t go anywhere else for my Porsche needs.

Vehicle was driven for front tires replaced & front & rear alignment. Work was performed in a timely manner!

Had a 40k service, handled by Frankie. Couldn’t ask for better coordination and followup from drop off to pickup

Initial 10,000 mile service on new vehicle. Excellent service and attention.

My experience at Porsche Birmingham was great!! Frank was friendly, personable, and did his job well. I didn’t have to wait much at all. I was in and out for both drop off and pick up. I requested a loaner car and that process was also fast and easy. I loved their system for communicating all multi-point inspection results via text. It was informative and very easy to accept or deny various recommended services. It made the whole process seamless and harassment free. My only complaint is the cost of it all (but, with a high end luxury vehicle, that’s pretty much how it’s going to be). Thank you for fantastic service, Frank and Porsche Birmingham!

The detail isn’t perfect, but it’ll do. I would start cleaning everything in and under next time.

Excellent communication and efficient

Awesome costumer service.

On road trip and right rear tire began losing pressure. Birmingham Porsche happened to be three miles from us. Frankie, in service, took care of us asap with a new tire and a wash On a way again in an hour…Thanks Frankie, et Al!

I have bought my 4th car from Chuck Gardner at Porsche Birmingham. There?s a reason for that. He makes the process easy and is always helpful in every way. Even when I need service on a vehicle, he makes sure that is handled efficiently too. I appreciate the relationship with Chuck and whole dealership.

This was my first time at this particular Porsche dealership, and I could not have been more pleased. The team was extremely professional and went out of their way to make sure my service was done quickly and efficiently. Frankie specifically was delightful to speak with. I will definitely be returning to this dealership in the future!

My daughter had an accident with her new Porsche Macan at School (University of Alabama) Frankie and Joel went out of their way to expedite the needed parts to get the car repaired. What was once a month delay turned into just a couple of week and once the parts were in Repairs were made in a few days. MY daughter got her car back washed and in perfect condition.

Great service as always! Had an Engine control Unit failure code on my 911 Turbo S. Drove is straight to the dealership. They quickly diagnosed the failure fixed it and back like new in less than 24 hours.

Excellent service!

Joel and the team at Porsche Birmingham were exceptional. Great service and communication

Great service and communication done professionally as well as timely!

Excellent service. Great people to work with.

They do an incredible job. I had a problematic car that was tuned by someone in NY 15 yrs ago. They were able to keep the tune, while fixing the underlying engine problem. I wasn't expecting that good of an outcome.

Excellent customer service and fully explained everything that was done to the car

They fixed a leak from the oil pan

Great service and customer experience. Was in a jam with personal transportation and Joel/Dawn made it happen. Big fan.

Excellent purchase yesterday from Porsche Birmingham. Great group of guys to sit and chat with, and easy transaction. I’m very satisfied with my new car, and look forward to future purchases from here as well!

Excellent experience from start to finish. Very happy with service.

Very nice service manager and very nice facilities fast service and my car was cleaned when I picked it up. Very good experience!! Thanks

I don't believe in luck, I believe in trust and understanding, I've been with Mrs. Meghan Haffey for some YEARS and I've made good amount of money with his simple strategies of trading. Meeting with her has been the best experience that has happened to me in this past few month and I'm expecting yet another payment from the broker. Scammers are everywhere but to find a reliable trader like Mrs. Meghan Haffey is not an easy task and my advice for you all is to come over and join her. contact her directly on her Email: meghanhaffey637@gmail.com WhatsApp: +14432644420 "Success doesn’t come to you, you go to it... I’m not the one to call you to invest and have a bright financial situation. If you know what’s right.

Very frendly, fast and professional.

Outstanding!!

Performed warranty work. All went well!

Frankie was great. The car was ready ahead of schedule and he fully explained what was done.

Great service and pricing!!!!!

Always top shelf service

Michael Freeman did an excellent job. Everyone we encountered very nice and knowledgeable Thank You

Efficient in scheduling service. Friendly and knowledgeable service writer, Joel. Turn-key service. Very trustworthy.

Nice people . Nice waiting area Nice everything

A pleasure to deal with. Joel was very helpful and informative!

warranty service for my starter; battery cable

Everyone was great. We did get a loaner and it was great. The car was ready at the time we expected and the price was reasonable. Frankie was great.

Awesome, great service advisor Joel! He was very helpful!

Top notch service!!!! Awesome people and work.

Just picked up my Cayman GT4 yesterday from Earnest and his team. Wonderful experience. The only downside is if they didn’t have the car broken in for me already. Shucks, I guess I’ll have to do that myself.

It is nice to know that there are still people in the world with integrity. I invested in the forex market & cannot express how appreciative I am to this Trader: Hendrick Jennifer Fx, I profited $7800 into my bank account after a trade section. I respectfully recommend her trade assistance. Inbox her through Email:hendrickjennifer550@gmail.com WhatsApp:+13523402962

Quickly got my vehicle in at appointed time and completed the service faster than expect.

My experience could not have been better. I placed an order for the car I wanted. I expected it to be close to a year before it would arrive. Due to circumstances I was able to get my car in five months. My sales person and the dealership management gave me another happy Porsche experience.

Just took delivery of my latest dream car. I can’t thank Lee enough for his patience with me through the process of personalizing the car, placing the order and keeping me informed. I caught a break and got my car much sooner than expected. I’m a happy guy! But aren’t most Porsche drivers happy?

Porsche Birmingham is without question the best there is anywhere in my opinion. Frankie Vance and Rodney McFarland are the most professional and helpful individuals in the industry, not to mention extremely kind! Preston Goldfarb

I came in for a headlight lamp recall. The service was great. Service team was great Steven help me. He was the best. He made me feel very important to the Porsche family. My service was done fast and had me on my way. Thanks Steven

I have great things to say about Mrs Winifred Demetrius, Fx. Very professional, courteous, knowledgeable, responsive, attentive, and great customer service! The results is super amazing and inviting, the signals are so accurate and best trading techniques. I love it! I was totally new to trading she guide me through from start to finish with an investment of $1,000 she made me a profit of $13,000 within the space of 2 weeks, I would definitely be recommending Mrs Winifred Demetrius, to anyone interested in earning extra income from forex and bitcoin trading, contact her via Email: winifreddemetrius266@gmail.com WhatsApp: +15596973414.

Excellent service.

I've posted previously about my positive experiences at Porsche Birmingham, related to my beloved 1985 911 Targa. But this time it was with my latest acquisition, a 2004 Cayenne S. And once again, they did a FANTASTIC job. The vehicle looks and runs like new - after a complete service (including various repairs), and "reconditioning" cleaning. Rodney, Tracy, and Frankie were all INCREDIBLY kind, courteous, knowledgeable, and supportive. I feel SO fortunate to have such a great dealership, to take care of my beloved Porsches!!!! :-)

Very polite and communicated with updates on vehicle status. Exceptionally clean and facilities.

365-day scheduled service on my '20 Boxster S. Everything, literally EVERYTHING, was perfect, BUT... (not complaining, just noting, as Frankie and the guys are awesome), but, once again, y'all overinflated my tires by 10+ psi all the way around (not a new tire installation). When the tires were installed a few months back, they were overinflated by nearly 20 psi. Guys...this is not an SUV! BTW: A Boxster is essentially a Miata with the tires overinflated. Ask me how I know... Pamela

Outstanding. Your staff are highly professional. Excellent service!

Great service and valet is very helpful. Friendly honest service at a fair price. Highly recommend.

The service department and service advisor did an excellent job with scheduling and taking care of a recall on my car. Highly recommend

Excellent Service with friendly staff who kept me informed through out the process.

Free first oil change, etc, quick turnaround and washed and detailed the car!

Ernest was responsive, knowledgeable & easy to work with!

I saw the truck on cargurus.com over the weekend. I sent an email through the automated link not expecting to hear anything until the following Monday, but I got a response and had an appointment solidified for Monday. Drove to Birmingham first thing Monday morning and purchased the truck. The dealership was immaculate and the service from sales and financing was great.

Fast in and out, excellent service. Professional personnel.

Just purchased my 2nd vehicle from Porsche Birmingham. Great experience. Highly recommend

I had an unschedule mechanical issue. The did great working me and getting it fixed.

Top of the line service

Purchased several cars because of the expert service from their team of Michael and Lee

Michael and Lee are true professionals and made my experience easy. They are very knowledgeable of their products. I?ll buy again.

As usual, the service at Porsche Birmingham was top notch. Frankie treated me like a rock star. He was waiting for me at the curb when I arrived, and I was ready to go in less than an hour.

Great experience purchasing our first Porsche. The salesman and the financing team were very knowledgeable and helpful throughout the entire transaction. Definitely recommend Porsche Birmingham if your in the market for a Porsche.

Excellent service....professional and courteous!

Repair was done ahead of schedule. Car was detailed upon pick up. Frankie was very personable.

Long time customer. As always, owning a Porsche is such a privilege. Having a service center that takes care of such, makes you feel valuable. With that, I Highly Recommend Porsche of Birmingham.

Without question, the finest service department anywhere! Service advisors Rodney McFarland, Tracy and Frankie are the best and always courteous and most understanding and helpful! I absolutely love this dealership!!!

I absolutely love Tracy he always takes care of me when I come in!

CPO Porsches go quickly in today's market. I've been shopping for a 911 Cabriolet. I found one through my online search a CarGurus @ Porsche Birmingham (PB). On a Saturday morning I called PB and spoke with Greg Garrison to see if the car was still available (super nice guy). Not only did he confirm it was still available he sent me an iPacket that contained all the information for the car and answered any questions I would have had about it. I told him I would be there by 2:00 and asked if there was any way to hold it (I live in Atlanta - 2hrs away). When I pulled up to the dealership - not only did they hold it, they hada sign in the window with my name. I met Greg then he turned me over to Lee Goodson - the sales guy (also a super nice guy). We took it for a test drive and he gave me some information on the car and I was hooked. The buying process was handled by another Lee (unfortunately his last name escapes me but also a really nice guy). During all of this Sam Fuller, the GM, came by to introduce himself (super nice guy). If you haven't caught on - it was a pleasure to work with everyone I met at Porsche Birmingham. We have two Porsche dealerships in Atlanta but I would go back to Porsche Birmingham when ready for another Porsche.

Frankie and the crew at Porsche Birmingham did a fantastic job with my recent car repair. They communicated well and did everything that I needed. Can say enough about the service and professionalism at this establishment.

I was able to bring my car in and have the tire replaced in about 2 hours. The staff was very helpful in confirming my tire replacement program benefit. They had the tire in stock and as soon as the technicians finished their lunch they were on it!

I had a great experience at Porsche Birmingham. Everyone was knowledgeable, kind and courteous and I would definitely recommend them. I give them a thumbs up.

I was very satisfied with my Engine replacement, the service guy Frank was very professional. And if my Porsche needs any other services I will always go to Porsche Birmingham!

Awesome. Great service

Traveled to B'ham and rolled over a nail. I needed a replacement tire. Tracy, in the Service Department, was awesome. Replaced my tire in no time and made sure I was at my event on time.

Best experience ever! From finding my car to driving out the lot with no pressure and great customer service through the process!

Great experience.

Very professional Frankie, Tracy, and the service engineers are the best!

The service team was excellent. They were helpful, courteous and very responsive. I used a loaner that was brand new while having an oil change along with all four tires replaced. The work was completed that evening unexpectedly and I hand a wake, funeral and repast to attend that Friday and Saturday but the team respectfully acknowledged my inability to deviate from the timeline and were very accommodating. We are certainly pleased to be with the new team in Birmingham AL especially after having such a great experience in Durham NC with our old team. We are Porsche for life clients for sure. V/r Dr. & Mrs. Smith

Ernest Garver was the sales person who helped me with my decision to purchase my Cayenne. He was really on top of everything, answered all of my questions, made it a pretty easy process...

Everything was easy, and everyone was helpful and friendly

Tom Williams always does an awesome job servicing my Porsche vehicles. Trayce in service is the best. The attention to communication and letting you know about every detail of the vehicles from the service team is great every time. Highly recommend!

Perfect job on a complex dashboard replacement. I can't tell the car has had any work done. Looks new.

Great, timely service.

10,000 /1st year maintenance

I saw so many positive reviews about Patience Adamson and I must confess that surely she is a skilled professional trader and the best among all as her clients all said, she managed my account after I Invested $1000 and got a successful withdrawal of $12,000 within few days of my investment, up-till now am still so shocked and surprised "It always seems impossible until it’s done"., with Mrs patience Adamson your hard-earned money is 100% secured/Safe trust me you have nothing to lose or to be scared of at all, You can contact her via Email: patienceadamson494@gmail.com Whats-app:+13236286419

Ernest G. in sales is outstanding. Not pushy in the least and someone who goes above and beyond to deliver for his clients. Seek him out.

Great Dealership and even better service department.

Great service. 100 percent satisfied

They are great as usual. Was there for my routine service, they washed my macan and literally cleaned the wheels inside and out after I made the comment I hadn't had time to keep them as thoroughly clean as I wanted lately. They did this for me which was not expected at all. ALL my Porsche needs have and will continue to be served here. A+++++++ after reading a few I remember and want that shout out to go to Frankie thats the fellow who took care of me.

Always a joy to visit the Porsche Dealership!

Great service as always.

service...and very nice people.

Addressed a service/recall issue head on. Provided necessary solution straight up, no excuses. Provided prompt remedy.

Frankie was very friendly and helpful. He was patient when answering all my questions.

Excellent service by Tracy Hebert and Rodney McFarland. Both gentlemen go above and beyond to ensure their customers are happy. They really go the extra mile to make service visits as easy as possible.

Had a great experience at Porsche Birmingham Service Center. Had to issues that needed to be addressed. They addressed them quickly and fixed both of them excellently and quickly. The staff is extremely nice, professional, and knows their vehicles very well.

Excellance! Mr. Vance was professional and super nice.

Everything went perfectly with my service. Tracy is always extremely considerate and really knows his business

Excellent customer service . Every staff person was exceptionally friendly and helpful

Once again their service was excellent and beyond my expectations! Our service person Frank was PROFESSIONAL, informative and got the job completed with great expertise! Thank you

Spot on service! 5 Star from start to finish.

Could not have been more helpful. took care of a problem. the wait was short and staff could not have been nicer.

Always a good experience at Porsche Birmingham! Very friendly and courteous staff. Would definitely come back for any service needs.

Excellent service advisor, he was great and professional I was very happy Also the drop off driver, she was very nice

Great service!!!!

Frankie Vance was professional,kind and friendly. I'm very satisfied with my cars service. The staff is awesome.

I have purchased 2 vehicles from Tom Williams Audi in Birmingham. Davis Darrow was the salesman both times & he was GREAT! Friendly, very knowledgeable, helpful & understanding! I highly recommend this salesman! A+

They were top notch in every category! If only there were 6 stars...highly recommend!

Had an issue with the rear bumper having a blemish. The service department did an outstanding job to make my car look perfect again and I am very satisfied and will continue to use Porsche Of Birmingham service department

Replaced a headlight

What a wonderful dealer to do business with. Lee was very helpful in helping me pick out just the right 911 with the options that worked best for me. Would definitely recommend Porsche Birmingham to anyone looking for a Porsche 🙌

Everything went perfectly, from scheduling, repair, maintenance and pick up.

Best in the Country!

I cannot say enough good things about Porsche Birmingham Service. Tracy Hebert is a true professional. He went above and beyond to make sure I had a car and didn’t have to wait. This service department is fantastic.

Frankie and Tracie helped me and they are excellent.

Great place to buy a car, great sales people ( Mr . Chuck) . He was very patient and kind. Thanks for the experience.

Frankie in the service department was first class. Excellent customer service skills and took his time to walk me through the repair. Answered all my questions as this is my first Porsche. And I didn’t even buy my car at that dealership. Would definitely recommend.

Great! Frankie is just wonderful to work with!

Great team of technicians and service providers

All service personnel were helpful and friendly. The damage to my tire rims was polished away, and I had a new Porsche Cayenne to drive while this was being done.

The guys at Porsche Birmingham were very friendly and professional. We had the best experience and will definitely be back.

Best car buying experience I’ve had. Was so easy purchasing my wife’s car that I went back and purchased on a few months later. Chuck Gardner is an excellent ambassador for Porsche Birmingham.

Great team of professionals.... Would highly recommend them for both service & sales.... My experience was fast, pleasant, & overall excellent....

Cool

As per usual, Porsche Birmingham did a great job and overexceeded my expectations. They are consistently professional, quick, reliable, and knowledgeable. By far, the best vehicle service center I have ever worked with for any of my vehicles

Frankie is a great guy and did and excellent job explaining the process and what needs to be done with the car

Starter and battery went out. They performed the repairs timely and in a professional manner.

Excellent Service. Frankie is the best.

1-year service on my Boxster. I arrived at my set appointment time and they got me right in. I really appreciated the loaner car, even though it was only for a couple of hours, as it kept me from losing an afternoon's productivity. Frankie is super professional and knew exactly what to do to get me in and out quickly. I really appreciated that. 5-Star service all the way.

Staff is always friendly and attentive. Awesome techs and Frankie is always on it, great place!!

Professional support kept me informed on the process End result was excellent

Very friendly professional atmosphere.

Got me in the next day and made the repairs in less time than expected.

I was waiting for the vehicle and they expedited the service I needed. Everyone was very friendly.

Amazing service. Always helpful and accommodating. Very professional. Always honest. Best service center I have ever experienced. Rodney and Tracey are amazing. I’m very appreciative for all they do.

Frankie, customer service was excellent! Rodney, the Service Director was awesome on parts update coming from Germany!

The transaction went so smooth. I have never dealt with nicer people from Chuck the salesman to Lee the Finance man

Thanks Rodney for the great service

Great buying experience with Ernest and Lee from the Porsche dealership. My vehicle was very well detailed and ready for pickup when I got there.

I have been the owner of a e-hybrid for a year and it was due its yearly service. It was a pleasure to deal with this dealership vs the total nightmare sales and service I experienced at Hennessy in Atlanta. I drove 2 1/2 hours and spent the night in a hotel to get this done...that is how badly I was treated at Hennessy.

I just purchased a used Porsche and the car buying experience was just excellent. The salesman was extremely friendly and made the whole process very easy and I was very impressed by the entire staff. They helped me make a long time dream come true and simply couldn’t have done more to make us feel at home while we were there.

Excellent service and professionalism / took great care to repair ASAP and get us on the road

Seth in parts is keeping my 05 boxster road ready.

What an excellent group to work with. Our vehicle purchase was seamless. The entire staff was professional, helpful, and efficient. We will most definitely use this dealership again for future needs.

Great experience and great service. Financing department was terrific! Would definitely buy another car from them.

Had my 75k service done on my Cayenne. It was great! The service advisor and the GM were very friendly and helpful. Completely transparent, and given the fact how smooth it was even with all the construction going on, just speaks volumes to the kind of management running that store. A , would recommend.

This is a great dealership and the sales personnel are excellent. They all know their cars and Sam, Lee, and the entire staff are great to work with. I have purchased over 20 cars from this dealership and I just keep coming back because I am always treated above fair. I would recommend this dealership to anyone who wants to be treated special. Katie in accounts is also the best to work with. I always stop by just to visit with my friends there. The service, Parts and the coffee is also great.

I had a great experience with Porsche Birmingham. The employees were very nice and helpful in answering my questions. Micheal was my salesman and keep me updated on the arrival of my Boxster and any last minute details of servicing to get it ready to hit the road. He also spent a lot of time making sure I felt comfortable driving my new car. Thanks TC

I would like to take this opportunity to publicly thank Tammy Antonucci, the sales rep who sold me a beautiful Nissan 370 Z pre-owned vehicle. I've bought and sold numerous vehicles in my life, but this was, by far, my most pleasant experience. I reside in the New Orleans area, but because of my confidence in Tammy, I took an Amtrack train to Audi of Birmingham to purchase a vehicle. Tammy took the time to actually get to know me and what I was looking for. She knew all the details of the car I was interested in and answered every question to my satisfaction. She worked with my bank to get me the best terms available. She even picked me up at the train station to complete the deal. Tammy made sure the paperwork was completed before my arrival, which went smoothly and quickly. She called me to make sure I made it back to New Orleans and was happy with the car the next day. I am very happy. Although pre-owned, she had the car detailed and it was spotless inside and out, like brand new. Personable and kind, Tammy is truly an asset to Audi of Birmingham. If you are looking to purchase a new or pre-owned vehicle, contact Tammy Antonucci.

Purchased a 2018 Corvette Grand Sport. Drove 3 hrs and was totally relieved. Greg and Chuck were great. Katie made the buying process less grueling than it usually is. I was out of the dealership in 55 mins sporting a clean , bad xxx ride. Detail job was awesome!! Worth the drive

I brought my 2004 Cayenne S in for general service and a recall. The service team knew my car, what it needed and the time it would take to repair. They met every expectation, I also enjoyed the dealership, they had a 914 in the showroom, a 928 on the side, multiple other older cayennes on the lot, a race car on the other side a 930 turbo! on the service lanes and after talking with the service advisor they escorted me back in the shop, introduced me to the shop foreman and showed me a neato 71 targa that was in process of being restored. What a great visit for a Porsche enthusiast such as myself. Makes me want a classic Porsche car even more knowing they have such an engaged service department.

Outstanding experience. Steve Huett did a great job--exceptional salesperson

Good help finding a certified pre-owned out of state car. Easy paperwork process. Knowledgeable staff. Helpful parts department as well.

Lee Goodson was extremely helpful in helping me purchase my car. I highly recommend Lee. Service department is top notch too.

Waiting facilities very sparse for an upscale dealer

Tracy is always pleasant and makes every effort to make things convenient for me when I have to come to the dealership. My car was cleaned up nicely too when it was finished.

This was a seamless, no stress experience. Everyone I came into contact with was very professional and respectful. I love the Rav4 that I purchased. I will absolutely do business again with Porsche Birmingham!

Thorough explanation of what needed to be done and what was done

Rodney with Birmingham Porsche Service is a true professional. Fast service, thorough, responsive to questions, and a problem solver. Thank you.

Tracey Hebert took great care of me with what turned out to be an unexpected fault with the vehicle. The part was quickly ordered from Atlanta and my car returned less than 24 hours later. And as always...with a great big smile! 5 Star ⭐️

Porsche Bham is excellent!! From the sales representatives to the service department.... everyone gets 10 stars!! Quality, integrity, professionalism!! Mr Tracy from Louisiana in the service department is phenomenal!!

Tracy listens then has the team fix my 911 Carrera 4S; albeit small thins.

Tracy Hebert and Rodney McFarland are wonderful in the Service Department. They really go above and beyond each time I bring my car in for service.

I had an issue with my tint and they went above and beyond to get things done to my satisfaction. Thanks, Tracy Hebert.

Everyone was very nice and knowledgeable. First class experience!

In over 40 years of doing business with car dealers, never have I received so much attention. Tracy and Rodney were amazing, even taking the time to bring in the tech to sit down with me and explain everything. These guys are the best!

Very professional and the best price of any garage in Alabama

Tracy Hebert has the best personality ever! He explained everything to me. He made me feel as if we were old friends! He offered me a choice of a loaner car. He called to let me know the status of my vehicle. He should be given a raise!

I want to preface that Robben Tindle and the dealer service staff could not of been more helpful in trying to negotiate with Porsche to replace a battery under warranty. Although unsuccessful, they did not charge me for the installation and re-initialization of the onboard computer on the battery that I elected to furnish in Lieu of Porsche. I Fault Porsche [not the dealer but Porsche USA ] for nitpicking a battery replacement that should’ve probably been under warranty as the car was both under miles and time. However they have some sort of rule that you must drive a certain average miles per month in order for battery to be warranted. I think this is utterly ridiculous but it is what it is. Again Porsche Birmingham themselves are very easy to deal with and I commend them for honestly trying.

Robbin, my service advisor is great . But at my last visit, there were no loaner cars available, and nobody to get my car delivered after servicing. The expectation level of customers for Porsche cars is high right along with the quality and cost of Porsche vehicles. Having sufficient staff to provide outstanding concierge service is critical to the success of a dealership?s long term success. The service department must have support of the dealership?s executive owners and managers to take top shelf care of its customers or the dealership faces a threat to its long-term success. In my case, Robin himself picked me up to get my vehicle delivered, at great personal inconvience to complete the dealership?s commitment to high quality service. But he needs sufficient support team staffing or the dealership?s reputation will suffer

I made my purchase late in the day and everyone took the time to make it a seamless experience - even staying late to make sure that every feature was demonstrated and that I drove away happy. Great people here. No doubt about it.

Always outstanding service and great advisors! The best service department anywhere!

Steve Huett was mt salesperson. He did an excellent job of explaining the features of the car, and was no pressure. i highly recommend both my new Macan and Steve.

Process was very good and was especially enhanced by the customer service of salesman Charles Gardner on now my second vehicle to purchase him. He did such a good job the first time that I came back to again on next car. Appreciate him working with me on it.

Staff ALWAYS go above and beyond my expectations!!

The service advisor was friendly and knowledgeable and knew about 2 recalls on the automobile. the one recall fixed the issue I was having.

Patient and professional. Trade was evaluated and I was offered a fair price.

I had the oil separator replaced (a serious issue) and bought new tires recently. This was the third or fourth time I have had work done on my 2006 model car at the dealership and the service has always been excellent. The staff is friendly, courteous, accommodative, and knowledgeable. I highly recommend the dealership and service department.

Outstanding and efficient! It is always a very friendly and helpful staff.

Rodney did a great job getting my car to me when he said he would!

Excellent personnel. My vehicle had a hard problem to diagnose, but I could that all were trying hard to fix it.

Robyn and Tracy were wonderful to work with, they met all of my expectations. I also met Fred, our technician, and he was awesome. I bought some additional parts fro the parts department and again, they were great to work with. You have a great service and parts department team.

Tracey is excellent Extremely informative and professional.

Chuck and the entire team were respectful, professional and very easy to work with. Buying a car is easy when everyone is straight with each other. Thank you Porsche of Birmingham!

The guys at Porsche Birmingham are second to none in terms of quality, customer service, and dependability. Needed a transfer case exchange on my 2014 Cayenne Turbo S, covered under extended warranty, but we ran into issues with the warranty company taking an excessive amount of time to approve the repair (almost 2 weeks). Porsche Birmingham provided me with a loaner Porsche for almost 2 weeks as we anxiously awaited the approval from the warranty company. I will say that dealing with First Extended Services Warranty Company out of California may have been the worst customer service I have ever experienced. However, Porsche Birmingham took care of the repairs and did all they could do to take care or me and my care as well as helping to facilitate the approval from the warranty company. Cayenne now functions like a dream. Car was spotless and no issues with the transfer case repair! Couldn't be happier with these guys. As for First Extended Warranty, they did finally cover the cost of the repair, but they were one of the most frustrating corporations I have ever dealt with. As for Tracy, Sam, and Robin at Porsche Birmingham, these guys are second to none! Thanks again!

I am very pleased with my recent service at Porsche Birmingham and with service advisors Robben Tindle and Tracy Herbert. Even though I did not purchase my Porsche at this dealership, they treated me with respect as if I was a long time customer when I brought my car in for some warranty repairs. This was the best service experience I've ever had.

Schedule was on time, courteous and easy to deal with.

Excellent service on my Porsche, I will be coming back in the future. Thanks again!

As first time PORSCHE buyers we could not have had a better experience. Micheal at PORSCHE of Birmingham, AL was wonderful to work with from Start to finish.

Had a tech inspection done for the upcoming DE. Very professional, friendly and fast - thanks guys!

Car runs great. Note: Porsche paid for electronic sensor for hydraulic transmission mount. Only shown on scan after work was done. Did not witness work being done. Assume work quality is top notch.

they had the car we wanted it was on floor ready for delivery and the deal we wanted and left with car in less than hr.

they the car we wanted ,it was ready, we was satisfied with the deal and left in less than I hr.

Had a very positive experience purchasing a car from 4 states away. Chuck and Bart were extremely responsive, attentive, and patient with all of my questions and requests. Outstanding sales department!

I had a great experience buying my car at Tom Williams, my sales specialist Michael Freeman was super knowledgeable about the vehicle I was interested in and made the whole process easy and fun! I will definitely do business with them again! Thanks Michael!

Good experience everyone seemed knowledgeable and concerned about my 911. Could not provide rating site would not let me. Very poor survey site waste of time

Customer service grade A+....Tracy was very thorough and personable

Chuck is the guy to see! He was wonderful and may have some excellent tips for your golf game.

First visit for my '01 Boxster. Competent sales and services. I was impressed. I probably will start using them for service, now that I feel comfortable.

Bought an '07 Boxster S for a reasonable price and found the buying process easy and straight forward. I traded two cars in and got one fair and one decent price and felt it was overall a good deal. My purchase was cash but the paperwork seemed to take a Long Time and I had to visit two different sites within the complex (Audi Dealer across the street) to complete the process.

This has been one of the best vehicles we have purchased. We purchased a Lexus ES350 from the Sonic group and leased an RX350 as our last two vehicles and were very satisfied with the vehicle and the buying experience. The purchase of our Porsche was a little bumpy but worked out very well and it is the most comfortable vehicle we have ever owned.

Saw car listed and called dealership. Michael Freeman was my contact and he worked with me to get the deal done. From top to bottom the staff was friendly and did their job with the utmost professionalism. Service department listened tome about car and took care of a minor problem. Highly recommended this dealership. Also introduced me to the Cooper Cafe next door

Always prompt and courteous service. My wife was having some engine issues. She called and was told to come right in. A similar car was provided as a loaner The issues were resolved and her car was ready the following day.

Robin, our rep was great to work with. A great representative for your dealership.

Michael and Bart were very helpful and patient. We had been looking to purchase a new vehicle and had narrowed it down to a few choices. We're very pleased with our Porsche Panamera 4.

My experience with their service department was excellent. The level of service I received exceeded my expectations. I will definitely continue having my car serviced at Porsche of Birmingham.

Excellent experience...unfornately I was not told about the height adjustment for trunk and now I'm faced with a costly repair...when salesperson did a quick review of car...wished he had included that piece of info...I was told by repair person that this was actually a frequent occurrence...however it didn't taint my overall experience from start to finish

Very nice people to do business with. Great location. Will do business with them again.

Great people to to business with. Definitely will be back!

routine service with no problems, had great Porsche SUV to wheel around in while car being serviced

I emailed the dealer about my interest in a nice used BMW. He called immediately and was very knowledgeable about the car and very respectful. The vehicle was priced reasonably but I was hoping to get a great deal on my second vehicle. I would do business with this dealer in the future.

I recently bought a 2017 Porsche 911 from Porsche Birmingham. What a great overall experience! My salesperson (Lee) was super knowledgeable about all things Porsche from engines to technical equipment. It's good to have an old school real carperson to help guide you through your choice. Once the decision is made the part that's always dreaded, seeing the finance person, arrives. This too however was an easy and pleasant experience. The finance director (Katie) was very efficient and helpful in all aspects from finance options to which add ons such as warranty and paint protection would best suit my needs. Finally even the sales manager and GM were very much present to help the experience be positive. I have bought many cars and several Porsches but this was one of the best buying experiences so far. I plan to tell my friends that have been travelling to Atlanta to buy their Porsches that the deals and customer service at Porsche Birmingham make that unnecessary now

We had the best experience at Porsche Birmingham. They were so helpful in helping our family find the perfect car. Katie, the finance manager, was so nice and even helped keep our children entertained with activities through the process. We will definitely use them for future purchases!

My spouse and I took delivery of a CPO 2014 Cayman recently at Porsche of Birmingham. Thanks to Chuck Gardner (PBA) and Sam Fuller (GM) for a great deal on the Cayman and a very fair amount for the BMW we traded in. The detail job on the car was superb and the completion of the CPO process was a plus. The six hour drive home gave us plenty of time to go through the owner's manual and to become more familiar with the car. We felt completely at home while at the dealership and would highly recommend Porsche of Birmingham.

I bought a used truck from Chuck Gardner over there. He was able to handle my trade and make it a super easy process. No pressure process and I was able to get a great deal!! Go see Chuck Gardner and he will take great care of you!!

From beginning to end, I had a great experience at the Service Department. Went in for a routine oil change. Tracey was wonderful and I would highly recommend him and the Service Department .

Tracey is the man and Porsche is very lucky to have him! He was very detailed and listened to my concerns and would not let me leave until he was sure all of my expectations had been met. Richard was good but Tracey is definitely someone I would consider as a leadership position for my company. I even mentioned my windows being dirty on the inside and he even made sure they cleaned them which was an awesome surprise given the car was just in for a service.

I recently purchased my new Porsche Macan from Porsche of Birmingham. Chuck and Bart were great representatives of this dealership and made our experience easy and satisfying. They worked with us on pricing and answered all of our questions about the vehicle. We would highly recommend Porsche of Birmingham. Hoping our service experiences are just as positive.

Tom Williams Porsche provide excellent service, easy to book car in when needed and they always have a courtesy car available. We drive 1.5hrs to this dealership, avoiding the one in town because they offer exceptional service

I've bought many cars over the years but this was the easiest Transaction I've ever made. Took about 20 minutes to go over the paperwork and I was ready for the highway!

I bought a car for the first time over the weekend. The experience could not have been easier! Steve Huett was great to work with!

First class and laid back. Great experience with the entire team - Lee, Lily, Greg & Fred. I have bought three cars from them.

I bought a new Q5 and was very happy with the experience. Everyone was extremely courteous, knowledgeable and reliable. Steve Huett was my salesman and did a great job.

I recommend and would buy from again. The sales and service staff have taken good care of me and made the delivery of the most recent car memorable.

The best around wouldnt buy from anywere else or anyone else. Ben Noe is the best

I just purchased a used vehicle from Tom Williams Audi. Couldn't have been more pleased with the staff and process. The easiest car purchase I have ever had by far. I would definitely purchase from them again in the future.

I was very satisfied with my experience with Tom Williams. Ask for the Sales Professional: Steve Huett, he's really great.

I recently purchased a used BMW x5. Bernard made my experience so pleasant, enjoyable, and hassle free. He was very friendly, honest, and upfront from the beginning. I highly recommend Tom Williams Porsche Audi to purchase your next car.

From the moment I clicked on "find a dealer" on the Audi USA Website I began my ride of a lifetime. From the A6 to the Cabriolet and from the Q5 to the Q3, Our experience with Tom Williams Audi was not only very informative but our Sales Consultant was personable and courteous. I was passively looking for an Audi along with other luxury vehicles, when Mr. Michael Wilson from Audi introduced himself through an e-mail. I thought to myself, "another pushy salesperson who'll me wrangle me into something I don't want" but I was totally wrong and pleasantly surprised. After several e-mails explaining "exactly" what I wanted and did not want, Mr. Wilson began looking for that perfect Audi. Early in April I asked Mr. Wilson to contact me near the end of July and sure enough, not a peep until the last week in July. By August we were test driving an Audi Q3 and the Q5. Mr. Wilson again was very patient but finally we were able to purchase the Audi Q3 and we could not or would not have done it with the aid and perseverance of Mr. Wilson. He is a credit to Audi along with the Sales Manager and General Manager of the local Audi dealership. We hope for good things in the future as we continue our great relationship with the folks that brought us our little gem of car that is great a riot to drive and a pleasure to own. Top notch!

I purchased my 2015 Audi Q7 CPO from Tom Williams Porsche Audi,and it was the best SUV purchase I have ever had. Steve Huett my salesman was awesome to work with. He made ever thing so easy for me being that I live 210 miles away and all business was done on the phone. I will do business with them again for sure and tell all my family and friends about Steve and Tom Williams Porsche Audi. Thanks for all your help.

Jonathan Harris helped me do most of my trade in over the phone. He stayed after hours to help me with new car features.

Everything was great. They made my feel just like home, and also great experience on test driving. Those guys are really professional; patient and kind.

Spent several hours with Ben Noe Saturday & can't say enough about him - great service, patient, informed, and worked very hard to help us find what we were looking for. Highly recommended.

Spend July 4th with Bernard @ Tom Williams Audi. What a great guy to deal with! So knowledgeable and helpful about making our first Audi purchase. Everyone there was so courteous & professional. Highly recommend Tom Williams Porsche/Audi for any of your new car needs.

Great place to shop for new and used vehicles! Knowledge staff with a low pressure atmosphere.

Just leased our new Q7 from Tom Williams and the experience was excellent. I would highly recommend this dealer and also ask for Hannah in sales. She was top notch!

I can't say enough good things about the people here. We have done business with their service department for a couple years now and they have always been exceptional. Valerie in the service department is one of the most pleasant and helpful people that I have ever encountered in any business. They consistently bend over backwards to help and accommodate. Our wonderful experience thus far led us to recently purchase our CPO 2012 S4 and it is exceptional. I knew from start to finish that they were trying to inform me so that I could buy the car that I wanted and not trying to sell me what they had on the lot that afternoon. Love you guys.

Just purchased an A-5 Cabriolet CPO from this dealership. I worked with Lee Goodson for my second purchase since joining the Audi family and felt like I was being supported throughout thje entire process. Lee worked to find me what I wanted and once it arrived from another dealer, I found that the car had a minor noise issue in the front end. The Service team with Miquel and the Greer along with Mr. Goodspon worked hard to resolve the problem and after correcting a minor tire issue made me a Happy Camper. My wife and I took the vehicle and absolutely love it. I still Have my 2006 Audi A4 Cabriolet which is a marvelous vehicle which I giving to my daughter. She is happy, I am happy and my wife is happy. A great experience and yes, I will return to this team for service and future Audi purchases.

Hannah and the staff of Tom Williams made the car buying experience a streamline, enjoyable time. Customer for life. Thanks Hannah.

I had a wonderful purchasing experience at Tom Williams Porsche Audi! Jonathan Harris was great to work with. He listened and understood what I was looking for in my car purchase. He made the process easy and found exactly what I was lookin for! My husband and I were beyond pleased with the level of professionalism and ease of doing business with Jonathan!

I purchased my Audi Q7 from out of state. Steve our salesman was awesome to work with. We will do business with them again for sure.

My sales person Anna Ethridge was a pleasure to work with, she was friendly and very knowledgeable about Audi!! She was very, very patient with me and my wife. We came in looking for an A7 and she went out of her way looking for the color and options I wanted. I'd recommend if you're looking for a vehicle to contact Anna, she'll take care of you.

This is our second Audi from Tom Williams in the past 12 months. Steve Coulter is very knowledgeable about Audi cars and very straight forward in his approach to selling. It has been great dealing with him.

Very polite and responsive. Entire staff was cheerful and so nice to us while buying our Jeep from here. Took wonderful care of us with coffee and snacks. Only complaint is no women need to be allowed since now I have to go back and buy my wife an Audi :) Def. a first class dealership and staff.

I had been looking around at buying a new luxury SUV. I had the pleasure of working with Lily Young and Steve Colter. I cannot say enough about how wonderful they have been to work with! Lily made this an extremely easy, enjoyable and stress free experience for me! She was in constant communication, very knowledgeable and a complete pleasure to work with. This has by far been the best experience I have had buying a car. I would, without a doubt recommend this dealership!

I bought a used Honda Accord EX 2013. The car was clean, had small repairs made, oil changed , etc .. When I left the dealership the gas tank was full and car washed. And, Car Fax was attached to all the paperwork.

I'm a long-time multiple Audi owner and I lusted after the 3.0T Audi A6 Avant Quattro from the day it was released in 2009. But there was no way I could justify the price for a new one, so I resigned myself to years of waiting for my ideal car to become available as a lease return or one-owner trade in. After several near-misses, at 1:00 a.m. on a recent Monday I finally spotted an online ad for ?the" car posted by Tom Williams Audi. This car appeared to meet every criterion that I had established: 2011, one-owner, low-mileage, meticulously maintained, southern state, clean carfax, with exactly the colors and options I would have specified if I had ordered it from the factory. The single requirement that it didn't appear to meet was designation as CPO. I immediately sent a voicemail, text and email to the dealership, following up with a call to the dealer later that morning. Buying any used car online sight unseen can be an exercise in frustration because of the many opportunities for miscommunication and misunderstandings. Couple that with my propensity to be an automobile dealership's worst nightmare, and Hannah Griffin was the poor soul who drew the short straw. But she handled my demands (foremost of which was that it be designated as CPO) and subsequent negotiations with aplomb, always professional, courteous and pleasant. I decided the best way to finalize the purchase was to personally visit the dealership and, if satisfied, drive this car home. Hannah rearranged her schedule to allow her to meet me at the airport and drive me to the dealership, and when I finally cast eyes on the car I could hardly believe my good luck. It had indeed been certified, so that was the final seal of approval for me. In no time I had presented my personal check, signed the documents, taken possession, and driven away. It was en route to my intermediate destination, Huntsville Alabama, that I began to become aware of issues that I had overlooked in my haste to take the car. Even a CPO isn't going to guarantee a problem-free experience, and this was no exception. After all, it's still a used car. But by the time I arrived in Huntsville I was steaming mad and on the phone vented my frustrations directly to Jim Hardy, Tom Williams Audi's used car sales manager. Jim was as courteous and professional as I had found Hannah to be. To make a long story less long, after several conversations with Jim and Hannah and an unannounced visit to the local dealer, I determined these were fixable issues and, even though Jim would have refunded my money, I wanted to keep this car. Jim and Hannah extended themselves to meet my demands more than many people could reasonably expect, including a personal face-to-face meeting with me in Huntsville to ensure my satisfaction. I don't know of any dealership that would go that far to meet a customer's needs. They personally coordinated with the other dealer to resolve all of my issues, and one day later I was enjoying a long drive home to San Antonio in a virtually flawless A6 Avant Quattro Prestige, content that I had made the purchase of a lifetime. Any dealership can sell a car. The true measure of their worth is the manner in which they address problems. Tom Williams rose to the task in exemplary fashion. Loyalty isn't earned by the car, it's earned by the dealership. Tom Williams Audi has earned my loyalty and Audi of America should be proud to have such a representative for their brand. Bottom line, should the occasion ever arise, I would go out of my way to buy a new or CPO Audi from Tom Williams Audi in Irondale Alabama. No one is going to be more fair to the customer, and no one is going to stand behind their sale as well as they will. Believe me when I say, if they can satisfy me, they can satisfy anyone.

Ordered our Audi Allroad just like we wanted it and it came in two months early. Michael Wilson did a great job.

I worked with Mike Wilson and all aspects of my experience were positive, thank you!

Tom Williams Porsche/Audi is fantastic! I was looking for a used car & found an incredibly good deal here. I dropped by, test drove, purchased, and was out of there in a short amount of time. Every person involved was friendly & helpful. Mark Colvin is truly the most honest & pleasant salesman I have ever dealt with. He took the time to disclose everything about the car & gave me a fair deal on my trade in. I would definitely buy from him again!

Was looking for a particular used car and found one at Tom Williams Porsche/Audi. Set up an appointment to see it, drove it, liked it and purchased it. Steve Huett treated us as reasonably intelligent human beings, unlike some other car salesmen I've met in the past. As you can tell, I'm not a fan of car salesmen. Would rather have a root canal done than deal on a car, but I was very happy with the experience at Tom Williams.

I called Tom Williams Audi inquiring about when they would receive the brand new Audi 2015 Q3. As promised Hannah Griffin called me the day they received the vehicle. I promptly drove to see Hannah and test drive the Q3. She is knowledgeable about Audi and other brands as well. I also drove the 2015 Q3 and decided to purchase the larger Q5 instead. I felt that I got a fair price for my trade-in and a great price on a new 2015 Q5! Hannah was pleasant, informative and made the experience fun and no pressure! From the time I was greeted at the door by Greg Garrison, one of the managers to the final step of financing with Jordan, Finance manager, it was a great experience! I will recommend Tom Williams Porsche/Audi to my friends and family!

Just bought Audi Q7. Had a great experience at purchasing. Bernard was excellent in explaining all about the car, services and etc. Would highly recommend to anyone to buy car from there and having Bernard as a dealer.

Great place to shop.

If you are looking for an honest salesman and a great value contact Mark Colvin. My wife and I recently purchased a Range Rover from him. He was very informative, quick to respond, friendly, and was willing to stay late/ come in on his day off to elevate the issues with our tight schedule. He is one of the last truthful honest sales people. Will return to him in the future for all our automotive purchases. His contact information is Tom Williams Porsche Audi 3001 Tom Williams Way Irondale, AL 35210 (205) 397-2726 direct (205) 381-0699 mobile (205) 397-2750 fax

Great group of people here that will make your buying experience one to remember. Michael was a great asset in helping us purchase our car. No pressure and there for the buyer! Give them a shot, you will enjoy your next car buying experience.

bought my second Porsche from Mark Colvin at this dealership. Couldn't be a better experience with him and all his associates and managers. Eager to please, kind and courteous while offering fair pricing on models and trade-ins. Richard in the service department is awesome! (just don't let him talk you into a test drive! lol) During both buying processes service was absolutely astounding in their treatment of me but to all the other customers that I observed around me. Very consistent.

GREAT

Great Customer Service! !

I was searching for my dream car...An Audi A5...and found the perfect one at Tom Williams Audi. Unfortunately, the dealership was over six and a half hours away, which made the car shopping and buying process a little more difficult than usual. I was put in contact with salesman Mark Colvin, who helped me in every step in the process, from sending me photos, inspecting the car and negotiating the price and terms over the phone and via email. Ultimately, we were able to come to an agreement on a price and I flew to Birmingham to pick up my new vehicle. Mark picked me up at the airport and drove me to the dealership, where we completed the deal. He stocked the car with water and snacks for my drive home and made sure to show me around the car before I left. Each and every thing that he said that he would do, he did. It was difficult for me to complete this process from so far away, but having Mark help me through the process made me feel much more comfortable. I would highly recommend this dealership and especially Mark Colvin if you're ever in the search for an Audi or Porsche!!

Absolutely streamlined and efficient e commerce to physical sales process. I have purchased over 40 cars and this was definitely one of the easiest. Anna handled my questions via email while watching Maleficent with my daughters and confirmed the Macan was still in inventory on Friday evening. Spoke to Hannah Griffin in the morning on Saturday. Drove 2.5 hours from Nashville to check it out and make sure I liked the options. One quick test drive, then the paperwork with Hannah and crew and I was back on my way home to Nashville. Have had horrible experiences with other Sonic locations in my hometown so I was very worried about investing 5 hours to drive to Birmingham but the William's crew broke the streak and did not act like a mega-dealer. Thanks!

This was hands down the best experience I've ever had with a car dealership. I've always been skeptical of the car buying process, but the team at Tom Williams Porsche Audi was absolutely fantastic. They were professional, friendly, and answered all of our questions making the process very easy. I worked with Mark Colvin and he was so sincere and genuine, I felt as if he was really invested in helping us, not just trying to sell a car. He was attentive to our needs and could not have been more pleasant to work with! I will definitely be purchasing another vehicle in the future from this dealership....even if it means a 3 hr drive from Atlanta to Birmingham!!!! Highly recommend this dealership and Mark Colvin.

Hannah Griffin was top notch, very personable and no pressure. The facilities are new and inviting. Everyone at the dealership was a pleasure to deal with.

Recently purchased a car from Mark Colvin and was completely satisfied with the experience. Mark was the type of sales associate I appreciate working with because he was there to aide me in my buying decision as opposed to trying to sell me something. I found the experience at Tom Williams to be very pleasant and professional. I would definitely purchase another vehicle from Mark.

Tom Williams Audi Porsche gave me a great deal on a 2011 Toyota Camry with only 7,500 miles on it. I did a 500 miles radius search and couldn't find anything that came close to the deal that they offered. I took a big chance by driving 311 miles to purchase a car that I only seen pictures of on the internet and it was everything that they promised. I would definitely buy from them again. The staff was very friendly and down to earth and not like the pushy salesman I'm used to at dealerships. Ask for Mark Colvin when you go here if you want the best deal you ever got on a vehicle.

I had a great experience last week. I've bought many cars through the years but Mark Colvin and Jordan Whisenhunt made it something special. These guys did a fantastic job and are a credit to their professions!

I found a car on the internet for our 16year old. I talked to Jim over the phone then made the drive from Cullman to take a look. Everything was just as he said. Mark was the sales person that helped us and he was great to deal with.

Drove down to Irondale from Huntsville to look at a used 2007 A6. Even though we weren't looking at a newer more expensive model, our salesman, Mark Colvin treated us just like we were test driving a new one. He spent the time to show us the car and explain what they would do to service the vehicle before we took delivery. In passing I mentioned that we were also looking at the BMW 5 series in addition to the A6 to replace my current vehicle, a 2003 A6. Mark then told us about a 535i they had taken in on trade recently and we ended up driving that one home. Great experience and Mark was great to work with!

I cannot say enough good things about Steve Colter, our sales agent. From the beginning to the end, it was the best experience we have had buying a car, and I have bought a lot of cars! Not only is he very knowledgable and friendly but he also made the process fun and no pressure. We were buying a car for my daughter as a graduation gift and Steve made the experience great for her also. The facility is absolutely first class and everyone that was involved in the transaction was wonderful. I also want to mention Miguel, the used car manager. He was extremely helpful and I appreciate the fact that he was very understanding of my concerns when others would probably have considered them petty. I highly recommend this dealership and especially Steve Colter.

Just purchased a used VW Tiquan from this dealership. I found them all to be very helpful, professional, and open to any ideas I had. My salesman was Mark Colvin and he took the time to pick me up at the airport as I had to turn in a rental car. I was using the rental after having an accident two weeks prior to purchasing this vehicle. (Which replaced the damaged vehicle.) He also addressed all my questions and concerns about the purchase. I enjoyed meeting him and the rest of the staff...... Overall, this was a Great Deal!

just bought a used 2014 Boxster S from Tom Williams Porsche. Our Salesman is Mark Colvin. He was excellent. He took plenty of time with us to demo all the cars we were interested in, go over the differences in the vehicles we drove, and answer all of our questions. Never was the process pressured. Mark was very polite and cordial. One of the better buying experiences Ive had. I have read the reviews here, and after 3 different trips to this dealership, I have a hard time imagining how the negative experiences with the sales process could occur. I highly recommend our salesman and dealership to anyone.

Lee Goodson was excellent... He made the whole car buying experience no hassle... We looked at every Cayenne on the lot, and he was very patient and answered all of our questions... Very Informative... Even when we left to go to the Land Rover dealership he was kind and respectful... From the very friendly store manager to the financing staff, I could not have asked for anything better... I have nothing but praise for the whole team and not one complaint... I LOVE my new Cayenne!!!

Purchased a Q5 from Steve Colter. Steve is the best salesman ever!!!! Steve was friendly, informative, professional, funny and a great joy to work with. Steve found the car with the color and all the bells and whistles I wanted. He is efficient, thorough, and satisfaction is his aim. We have purchased several Audi's from Steve and all of our experiences has been the same. G R E A T!!!! Great job Steve! I also want to give a shout out to the Managers as well for helping Steve accommodate us with our wants. Thanks guys

My experience with Tom Williams Audi was amazing!! I had the greatest salesman ever, Steve. Tom Williams did everything to accommodate me. I would recommend Tom Williams Audi to anyone that want to purchase an Audi.

Extremely nice people!

I bought an Audi from Tom Williams Audi and, overall, had a great experience. I attribute my satisfaction to Bernard, my sales person-- who was able to answer any question I had about the car. I usually do a lot of "homework" before shopping for a car-- so I was generally familiar with most options and trims on the car I had my eye on. Bernard proved to know much more than was easily "researchable." He answered all of my questions, whether via email, text, over the phone, or in person. I highly recommend you speak with him if you want info about any Audi. You will not be disappointed!

I have been dealing with Lee Goodson for many years. Lee is knowledgeable, honest and does a great job for the dealership and his customers. Richard Varner the service manager also does an outstanding job for the dealer and his clients. I have had nothing but positive experiences through multiple vehicles all purchased at Tom Williams Porsche.

Special thanks to Greg Garrison, and Jordan Whisenhunt. And a very Special thanks to Steve Colter! This was my first visit to Tom Williams Audi, and it was a great experience. Ask for Steve when you go. I drove 170 miles to this dealership to purchase my Audi S5, and it was worth the drive. I cant say anything negative about my buying experience at Tom Williams Audi.

Well, Tom Wms(Williams) IS THE ''WORLD-STANDARD'' Porsche. Lexus, Buick, Etc. Dealahship(Dealership)! <3

A great car buying experience! It was a pleasure dealing with Steve, Jim, Greg, and Jordan. Everyone made sure that all questions were answered and we got a great deal! Love our car!

I recently traded in a 2009 911S for an Audi RS5. I was intent on moving to a sport coupe with a high-performance V8 and a bit more room than the 911. I was contemplating a BMW M6. I spoke with the sales person (Bernard Aboujaoude) and, after listening to me describe what I wanted he recommended the RS5 and asked me to test drive it. If I still wanted an M6 then I could use my trade-in at the Tom Williams BMW dealership. I did the test ride of the Audi and, though skeptical it would have the punch and style I was seeking, I was convinced right away. The RS5 had breathtaking V8 performance, great lines and looks, and was a $40K to $50K savings over an M6. Even had the color scheme I wanted. Everything about the purchase was professional and efficient and I couldn't be happier with the car.I'm glad Bernard was there when I walked in.

Steve Colter was our Sales Associate and he took great effort to show us all the features and options on the various models we were interested in. We did not feel rushed in to a buying decision, and it was stressed to us they wanted to make sure we left completely satisfied with our decision. I am now a happy owner of 2014 A4, and loving the drive.

My wife Donna and I recently purchased a 2014 Porsche Panamera 4, our sales consultant was Lee Goodson. It was quick, easy and for once a painless car buying experience. We would highly recommend Lee and the team at Tom Williams Porsche.

We recently purchased a car with the help of Mark Colvin. Mark was very professional, helpful and honest. This was the easiest, no pressure car buying experience we've ever had. We highly recommend Mark Colvin and the rest of the crew at Tom Williams Porsche Audi. They will take good care of you and do all they can to make your car buying experience a pleasant one!

I recently made a used car purchase over the internet from Tom Williams Porsche Audi. I was very skeptical at first about buying a car online, but it ended up being an easy and painless experience, which is why I'm taking the time to post this review. My salesman, Michael Corley was friendly and easy to deal with. I've been searching for a few weeks and I know I got an excellent price for my purchase and I didn't even need to haggle. I'll definitely be returning for my next purchase and recommending Tom William and Michael Corley to all of my family, friends, and anyone else who's in the market.

Overall I am very happy with the buying process. My salesperson Leaman Griffin is awesome! He took the time to explain the features of the car and promptly responded to all my calls and emails. Will definitely go back to him for another Audi!

Overall great experience purchasing a new car. Pricing was fair and no hassle in buying process. Will return in the future for purchasing a New or used Audi!